Thank you for choosing STOIX. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website located at https://stoix.io (the "Website"), DNS-based content filtering and app blocking service. We understand that individuals and families trust us with sensitive information about their internet usage, and we take that responsibility seriously. Our service helps individuals and parents protect their children from harmful online content while giving individuals the tools they need to overcome digital addiction and distractions. By accessing or using the Website, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use the Website.
When you create a STOIX account, we collect your name and email address to establish your account and communicate with you about your service, your orders and/or updates. We also collect payment information through our secure payment processor Stripe, though we never store your credit card details on our servers. To provide content filtering across all your devices, we generate users unique identifiers that allow us to apply your custom filtering rules to each device you configure. You can also choose to provide additional information, such as your timezone, to help us improve your experience.
Our service works by processing DNS requests from your devices, which means we see which websites and apps you attempt to access. We log these requests to ensure our filtering is working correctly and to help improve our service. We also collect technical information like IP addresses, device types, and browser information that helps us deliver the service effectively. Your filtering preferences, including which content categories you want blocked, custom time schedules, and any websites you've specifically allowed or blocked, are stored securely in our database. We may also use web cookies.
The primary purpose of collecting your information is to provide effective content filtering for you and/or your family. When someone on your network tries to access a website, our system checks your filtering preferences and either allows or blocks the request based on your settings. We use your email address to send important service updates, billing notifications, and customer support communications. We never send marketing emails unless you specifically opt in to receive them.
We analyze filtering logs in aggregate to improve our service and identify new threats or categories of content that should be blocked. This helps us stay ahead of new harmful websites and apps that might try to circumvent filtering systems. We also use this data to optimize our infrastructure and ensure fast response times for DNS queries. All analysis is done on anonymized data, and we never share individual family's browsing patterns with anyone.
We do not sell, rent, or trade your personal information to third parties. We work with several trusted service providers to deliver our service effectively. Stripe processes all payments and has access to your billing information, but they are bound by strict privacy and security requirements.
We may disclose your information if required by law, such as in response to a valid subpoena, court order, or government investigation. We may also share information if we believe it's necessary to protect the safety of our users or prevent illegal activity. In the unlikely event that STOIX is acquired by another company, your information would be transferred as part of that transaction, but it would remain subject to the privacy protections outlined in this policy.
STOIX is specifically designed to protect children from harmful online content, but we do not knowingly collect personal information directly from children under 13. Parents or guardians control all aspects of the filtering service, including what content is blocked and when restrictions apply. The filtering logs that we maintain can help parents understand their family's internet usage patterns and identify potential issues or areas of concern.
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at [email protected]. We will investigate and delete any such information as quickly as possible. We encourage parents to talk with their children about online safety and to regularly review their family's internet usage through our dashboard.
We implement multiple layers of security to protect your information. All data transmitted between your devices and our servers is encrypted using industry-standard TLS encryption. We maintain strict access controls that limit who can view your information.
We regularly audit our security practices and monitor for potential threats or unauthorized access attempts. Our team receives ongoing security training, and we follow best practices for data protection. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
You have several rights regarding your personal information. You can access and update your account information at any time through your dashboard. If you want to see all the personal data we have about you, you can request a copy by emailing [email protected]. You can also request that we correct any inaccurate information or delete your account and associated data entirely.
If you want to export your data to use with another service, we can provide it in a standard format. You can opt out of any marketing communications by clicking the unsubscribe link in emails or by contacting us directly. For users in certain jurisdictions, you may have additional rights under local privacy laws, and we will honor those rights in accordance with applicable law.
We retain your account information for as long as your account is active or as needed to provide you services. DNS filtering logs are kept for 90 days to help us optimize service performance and identify potential issues. After 90 days, these logs are automatically deleted from our systems. Payment records are retained for seven years to comply with tax and accounting requirements.
Customer support communications are kept for three years to help us improve our service and resolve any ongoing issues. If you delete your account, we will remove your personal information within 30 days, though some information may be retained longer if required by law or for legitimate business purposes such as fraud prevention.
STOIX operates globally, and your information may be processed in different countries where our service providers are located. These countries may have different data protection laws than your home country. When we transfer your information internationally, we ensure that appropriate safeguards are in place to protect your privacy and comply with applicable data protection laws.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, updates will be posted on this page, and we may notify you via email about significant changes. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of STOIX after any changes indicates your acceptance of the updated policy.
Questions about this Privacy Policy or how we handle your information? We're here to help:
Email: [email protected]
Last Updated: November 29, 2025