Privacy Policy for Stoix

Thank you for visiting Stoix ("we," "us," or "our"). This Privacy Policy outlines how we collect, use, and protect your personal and non-personal information when you use our website located at https://stoix.io (the "Website").

By accessing or using the Website, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use the Website.

1. Information We Collect
1.1 Personal Data
We collect the following personal information from you:

Name: We collect your name to personalize your experience and communicate with you effectively.
Email: We collect your email address to send you important information regarding your orders, updates, and communication.
Payment Information: We collect payment details to process your orders securely. However, we do not store your payment information on our servers. Payments are processed by trusted third-party payment processors, and your data is handled in accordance with their privacy policies.

1.2 Non-Personal Data
We may use web cookies and similar technologies to collect non-personal information such as your IP address, browser type, device information, and browsing patterns. This information helps us to enhance your browsing experience, analyze trends, and improve our services.

2. Purpose of Data Collection
We collect and use your personal data for the sole purpose of order processing. This includes processing your orders, sending order confirmations, providing customer support, keeping you updated about the status of your orders, complying with legal obligations and improving our website and services based on your usage patterns.

3. Data Sharing
We do not share your personal data with any third parties except as required for order processing (e.g., sharing your information with payment processors solely for processing payments and orders); service providers (e.g., we may share your data with trusted service providers who assist us in operating our website, conducting our business, or serving you, so long as those parties agree to keep this information confidential); and legal compliance (e.g., we may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena, court order, or government investigation). 

We do not sell, trade, or rent your personal information to others.

4. Children's Privacy
Stoix is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at hello@stoix.io. We will take steps to delete such information as soon as possible.

5. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. The specific retention period depends on the nature of the data and the purpose for which it was collected. If you wish to delete or request access to your personal information, please contact us at hello@stoix.io.

6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:

- Right to Access: You may request a copy of the personal data we hold about you.
- Right to Rectification: You may request that we correct any inaccurate or incomplete information we have about you.
- Right to Erasure: You may request that we delete your personal data, subject to legal obligations.
- Right to Restrict Processing: You may request that we limit how we process your personal data.
- Right to Object: You may object to the processing of your personal data for certain purposes.
- Right to Data Portability: You have the right to request your data in a structured, commonly used, and machine-readable format.
- Right to Withdraw Consent: If your personal data is processed based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at hello@stoix.io.

7. Security
We take the security of your personal data seriously. We implement a variety of technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmitting data over the internet or storing data is 100% secure.

8. International Transfers
Your personal data may be transferred and processed outside your country of residence, including to countries that may not have the same data protection laws as your home country. In such cases, we will take steps to ensure that your personal data is protected in accordance with applicable data protection laws, including the use of Standard Contractual Clauses or other safeguards as required.

9. Updates to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and we may notify you via email about significant changes.

10. Contact Information
If you have any questions, concerns, or requests related to this Privacy Policy, you can contact us at:

Email: hello@stoix.io

By using Stoix, you consent to the terms of this Privacy Policy.

Last Updated: January 29, 2025